Job Information
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LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF FINANCE & ADMINISTRATION, STRATEGIC TECHNOLOGY SOLUTIONS DIVISION, DAVIDSON COUNTY
This position requires CJIS & FTI fingerprints. This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.
This position is designed as hybrid.
Qualifications
Education and Experience: Graduation from an accredited college or university with a bachelor's degree and experience equivalent to three years in any one of the following areas: (1) computer science, (2) information technology, (3) computer engineering, (4) information systems management, (5) network engineering.
Substitution of Experience for Education: Qualifying experience in any one of the following areas may substitute for the required college degree on a year-for-year basis to a maximum substitution of four years: (1) computer science, (2) information technology, (3) computer engineering, (4) information systems management, (5) network engineering.
Other Requirements
Necessary Special Qualifications: None.
Examination Method: Education and Experience, 100%, for Preferred Service positions.
Summary
Summary: Under general supervision, is responsible for supporting enterprise middleware responsibilities and performs related work as required.
Distinguishing Features: This is the intermediate level in the Enterprise Middleware Specialist series. An incumbent in this class analyzes and applies various middleware technologies to help fulfill enterprise requirements. Solves technical problems of middleware involving large-scale inter-disciplinary objectives within multiple systems. Provides coherent distributed middleware that connects software components and applications. This class differs from the Enterprise Middleware Specialist Advanced in that an incumbent in the latter will perform complex analysis and applies various middleware technologies to help fulfill company's requirements.
Responsibilities
1. Performs a variety of responsibilities with middleware technologies: network load balancing, high availability architecture, and fault tolerant firewalls; performs complex application deployments utilizing the JBOSS domain EAP control console; hands-on experience with web servers including Apache and Nginx; maintains scripts for server and application administration; understands the configuration management process and its relationship to middleware solutions and application configuration life cycle; verifies all applications after database and server downtime to make sure all systems are functioning properly; submit requests for additional resources to ensure local and enterprise system reliability; identifies and assists in enterprise server upgrades; works with application development teams to perform enterprise application deployments.
2. Researches, analyzes and communicates changes and improvements to operating systems and applications by monitoring system consoles and takes appropriate actions by correcting or notifying appropriate personnel; migration of enterprise application changes through development, test and production environments; enterprise aggregate system logs and researches failure codes to determine resolutions and implement solutions.
3. Identifies, monitors, analyzes the process of troubleshooting servers, data backup, disk space problems, firewalls and other infrastructure-related issues; following procedures; critical errors in the enterprise application and server logs to identify issue source and determine the corrective action and in the server and application logs, researches cause, and takes steps to remediate; utilizes application support resources via enterprise wide vendor contracts to resolve complex questions and state standard workstation tools to manage servers and application software; performing proactive capacity planning, including short-term and long-terms trend analysis, ensuring all backup and storage are monitored for capacity and stability; collecting statistical information from enterprise systems to monitor growth and reports to management and configuring servers to adhere to state standards.
4. Assists and coordinates team sponsored responsibilities: troubleshooting servers, data backup, disk space problems, firewalls and other infrastructure-related issues with system architects and other teams on new environment builds; assists with SDPs (service design package) configuration, team with troubleshooting of complex enterprise systems networking and firewall issues; communications between server, data backup, and other agencies to resolve issues and assist in escalating to advanced backup team members.
5. Ensures and tests connectivity between enterprise application, network, supporting infrastructure and critical and non-critical enterprise application services (e.g. database, site servers, and clients).
6. Assists in planning of enterprise application installation requirements for hardware and/or software components to ensure system functionality; schedules updates and patching of enterprise applications; creation of application procedure documentation; researches enterprise application software and supporting packages for standards compliance; server/software components to ensure system functionality; implements, and supports complex enterprise open source solutions; upgrades enterprise software.
7. Documents, maintains, monitors middleware tools, scripts, cron jobs, paperwork, ServiceNow (SNOW) tickets as dictated by current policies and guidelines; technical and procedural change documentation needed for system implementation and recovery; system logs, applications logs and reports to ensure system integrity and escalates as necessary.
8. Supports the following responsibilities: day-to-day operations of all agency and citizen-facing complex applications; developers, database administrators, business analysts and server administrators with enterprise application administration; enterprise application environments for agency and citizen-facing applications; regularly scheduled server and database maintenance; statewide enterprise interfaces with various agency enterprise databases; statewide enterprise Linux systems including storage, memory, and processor count for capacity planning; statewide enterprise system interfaces to firewalls, load balancers, and proxies.
9. Troubleshoots enterprise class application software, scripts, batch jobs, user interface, performance and complex enterprise system issues and technical problems; tests new enhancements and fixes across statewide servers to ensure the desired results are achieved without issues; packages to support agency applications and state infrastructure support and web application staff to troubleshoot complex hardware, scripting, and operating system issues as they relate to the web application and agency environments; leverages enterprise performance monitoring tools to identify application and server performance issues; builds and installs complex middleware solutions for statewide services.
10. Performs application maintenance tasks such as managing certificates and key stores, integrating applications into web hosts, integrating applications into web hosts and downloading, validating, and applying enterprise level patches on systems.
11. Monitors enterprise application and server performance through software to identify trouble areas and possible tuning opportunities and enterprise application licensing to ensure sufficient resource availability.
Competencies
Competencies:
Customer Focus
Dealing with Ambiguity
Functional/Technical Competency
Integrity and Trust
Logical Thought
Organizing
Perseverance
Problem Solving
Self-Development
Technical Learning
Time-Management
Written Communication
Knowledge:
Communications and Media
Computers and Electronics
Customer and Personal Service
Engineering and Technology
Telecommunications
Clerical
Skills:
Active Learning
Active Listening
Complex Problem Solving
Critical Thinking
Judgment and Decision Making
Reading Comprehension
Time Management
Troubleshooting
Writing
Systems Analysis
Programming
Monitoring
Operation Monitoring
Abilities:
Deductive Reasoning
Information Ordering
Oral Comprehension
Oral Expression
Selective Attention
Time Sharing
Visualization
Inductive Reasoning
Fluency of Ideas
Visualization
Written Comprehension
Written Expression
Problem Sensitivity
Number Facility
Tools & Equipment
- Broadband Internet
- Computer
- Copy Machine
- Fax Machine
- Mobile Devices
- Printer
- Projector / Audiovisual Equipment
- Scanner
- Server
- Telephone
